1. Send your request
Email info@ees-corporation.com from the address associated with your account using “Delete EESIoT account and data” as the subject. Include your name, company, account email and project or site.
2. Verification
EES will verify identity and authority over the account. Enterprise accounts may require customer administrator approval to prevent deletion of information belonging to another user or the customer.
3. What is deleted
- Account, profile and device association where applicable.
- Notification and enrollment tokens.
- Personal information no longer needed for the service.
- Local data when app data is cleared or the app is uninstalled.
4. What may be retained
Customer operational records, transaction records, security audits and information required by legal or contractual obligations may be retained for the applicable period. Personal identifiers will be removed or access restricted where possible.
5. Timing and confirmation
We will acknowledge and address the request within the period required by applicable law. We will confirm completion to the verified email address or explain any required retention.